Troubleshooting

Fix connection issues on Linux

You may encounter connection issues when trying to connect to your workspace with your Personal Security Device device on a Linux environment. The following steps will help you solve this issue.

Step 1. Add udev rules

Create a set of udev rules to allow device access. Refer to the Chrome USB API documentation for details. Use the following command and retry to access the application.

wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/

add_udev_rules.sh | sude bash

Step 2. Add user to plugdev group

Modify the above /etc/udev/rules.d/20-hw1.rules rule to match your group or add the OWNER="username" parameter to each line, where username is your Linux user name. This adds your user to the plugdev group. Retry once you've done this.